Frequently Asked Questions

Are you a Food Truck Owner?

Food Truck Pub is meant to be more convenient for both you and your customers. Spend more time preparing food and less time taking customer orders and taking payment. Our system also makes it possible for you to drive more business because customers can see when you're online and actively taking food truck orders in their area!

Food truck ordering on Food Truck Pub is 100% free for food truck owners. You will pay no monthly fees or transaction fees to Food Truck Pub! Customers will, however, pay a small $1.00 convenience fee when they place their orders. This fee is added on as an additional line item on the checkout screen so nothing is hidden from the customer.

We then process the transaction using your choice of either Square or PayPal based on what you have configured in your Payment Settings in Food Truck Pub. The money goes directly into your Square or PayPal immediately at the time the order is placed.

Square and Paypal each have their own transaction and credit card fees. You should consult with them to find out their current rate.

You simply need to click on the Signup link and login. If you choose, you can also download our apps for iOS or Android or you can also manage everything just the same by going to www.FoodTruck.pub to manage your account from any device that has a modern web browser.

Aside from this, you also need either a free Square account or free Business PayPal account so that you can take payments and have your money electronically deposited.

All you need is a Free Business Square or PayPal account to begin taking food orders in Food Truck Pub. Just go to www.square.com or www.paypal.com and signup. When customers checkout, they can pay with either credit card or their PayPal account. Either way, either Square or PayPal processes the order and money gets deposited into one of those accounts. A $1.00 convenience fee is tacked onto the customers order and they pay for it.

You can transfer your money out of your Square or PayPal account anytime you like.

Most currencies are accepted. We can support most currencies that are allowed by Square or PayPal. After you login, go to your Settings screen and click on the Payments tab. You will see a Currency Symbol dropdown. If you need a currency not in the list, just shoot us a Support Email and we can add it for you. These common currencies are pre-loaded: US Dollar, European Euro, Canadian Dollar, Mexican Peso, Pound Sterling, Australian Dollar, Singapore Dollar, Malaysian Ringgit

After you've parked your truck, simply login to the Food Truck Pub app or web site and click on 'My Status'. Your GPS coordinates will be located or you can enter a specific address. Lastly, simply set the time by which you will allow your last online order to be received for that day and then click 'Go Online'.

When you signup with Food Truck Pub, we give you a unique and dedicated food truck number. Print off your Food Truck Sign under 'Settings'. Then, hang this sign on your truck as well as advertise your unique food truck number to your customers!

Customers can then go to www.FoodTruck.pub or download our Apps and then enter your food truck number to order food directly to you!

You can load your menu along with images into Food Truck Pub. Likewise, you can make menu items inactive if you have run out of that food, or even delete menu items completely. When using Square, you can also sync your Square items into Food Truck Pub so that you don't have to manage your menu in multiple places.

You will be able to get alerted in a variety of ways according to what alerts you have configured on the Settings page. You will get an email message with the order details included, as well as SMS Txt messages can be configured to be sent to up to 2 different devices. You will also get in-app Notifications if you are using our apps for iOS or Android. You can also see new orders as they arrive on your Order Tracking page.

After you have registered and logged into Food Truck Pub, go to My Events. From there you can set your upcoming food truck schedule such as when and where you will be located. Customers can then find your specific truck or search for events near them on the Events page by searching our directory.

Once a customer pays for their order, you can always cancel the transaction and refund their money by logging into your Square or PayPal account or by using the Square or PayPal Apps for iOS and Android. If a customer wants to drastically change their order, at your discretion you could also decide to refund their money and then tell the customer to either place their order again through Food Truck Pub or by other means now that you're on the phone with them. However, having the customer place the order in Food Truck Pub would guarantee that you receive payment prior to actually begin cooking their food if they are not present.

We offer an exciting and rewarding profit-sharing program to people who own and manage a food truck association and have member trucks. We simply ask that you help promote Food Truck Pub to your members. Check out our profit sharing instructions.

Are you a hungry customer & looking for food?

Food Truck Pub is an online food truck ordering system meant to be more convenient for both you and the food truck owner. You don't have to spend your valuable lunch or dinner time waiting in line at a food truck, then paying for your food, then waiting for your food to be prepared. It is also more convenient for the food truck owner, because they would much rather be preparing more food rather than handling order-taking and trying to take payment. They get more throughput and you get more valuable time back!

If you love food trucks, then you can check out the map to see what trucks are active in your area and then placing your order with them in our convenient checkout process. Simply click on Order to begin or even download our app in the App Store.

Food truck owners set the prices for all of their food items. Aside from that, you may pay any sales taxes required by law as well as a $1.00 convenience fee for your food order. Regardless though, all costs are displayed for you prior to Checkout.

After you complete payment, your food order goes directly to the food truck so they can begin preparing your food. Go pickup your food at the time you selected during checkout. You can select to pick it up As Soon as Possible or a time limit up to 2 hours in the future. Don't worry, we won't let you select a time wherein the food truck's schedule dictates they will no longer be taking new online orders.

You can pay with Credit Card or PayPal. When you submit your food order, you will be redirected to a secure payment page. Based on the food truck's preferences, either Square.com or PayPal will process your payment.

If you have already paid for your order, then your order is now active and has been received by the food truck owner. Therefore, you will need to contact the food truck owner and they can refund your money at their discretion. Use the food truck's contact information displayed on the confirmation screen as well as this information comes in the auto-responder email you should've received after you paid for your oder.


Don't have a login yet?
Register your food truck business today!
Having problems registering or have a question?
Submit Support Form
Call us at +1 (412) 748-1025

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